Minerva Church Hotel

The room was as pretty as the photos shown. It was spacious and comfortable, the bedroom was separated with the living room. The bathroom was spacious too. The room is located at the top floor (8/F) of the building. Elevator can only reach 7/F. Guests have to walk up and down one floor, but on the way can go to the balcony for the city lookout, looking at the beautiful Cathedral, very nice. The staff were so good to move up our luggage to our room. Plenty of sunshine in the whole room. The TV in the bedroom was bigger than many other hotel. There was another TV in the living room. Air-conditioners worked well. Lightings were sufficient in every corner of the room. A small balcony was attached in the living room, as it’s very hot during the period we visited. We seldom use it. May be it is nice to sit there during winter season. The Catholic Cathedral St Joseph is nearby, it’s peaceful to hear the bell rings. A very beautiful church, must visit. All staff are excellent, very caring and good manners. The Indian café at the G/F serves daily breakfast, besides the choices on the bench, guests were invited to pick a main course from the menu. I like their Vietnam Chicken Poh offered. 30% off for hotel guests to use their massage services. But you better make booking in advance to avoid waiting for the therapist. There has a small convenient store near the Cathedral (i.e. LHS of the hotel), there has a bigger convenient store just turn the corner of the street (i.e. RHS of the hotel), guests can find varieties of fresh fruits there. The hotel provides laundry services at a reasonable cost, bring to the front desk in the morning before going out, then the staff will send to your room in the evening.

We arrived late and the employee at the reception got us through our booked reservation efficiently; he also provided small refreshments which was well appreciated. The day staff at the reception and breakfast area were very kind and helpful. Nice breakfast and it changes day to day. They helped with arranging for a day trip and driver and made arrangements to have our bags sent to a sister hotel nearby. Very nice to arrive at the other place and the bags were waiting, no worries. Kudos also to the staff that we don't see or interact with as much but they keep the hotel running very smoothly.

The staff were exceptional - Lisa, Rory, Sunny and Travis were warm, charming and genuinely helpful, especially with booking excellent tours to Ninh Binh and Ha Long Bay. They were particularly wonderful with our young son, surprising him with a special gift for his 8th birthday. We were always greeted with genuine warmth no matter what time we returned, and the staff struck the right balance of being professional while maintaining a wonderfully relaxed, family-like atmosphere. The location was perfect, right next to St. Joseph's Cathedral in a vibrant yet peaceful area of Ha Noi. The breakfast was outstanding and exceeded our expectations. Our room was very clean and fresh, and the historic building was full of character.

This was my first time in Vietnam from Turkey and Hanoi was my first stop. I was a little worried because I would be alone for 2 days. But all the staff were so helpful that I felt at home. The breakfast was great, the staff even translated the menu into my language and showed it to me. The location of the hotel is right in the heart of the Old Quarter. When we returned to the city after our stay in Ha Long, they let us keep our belongings there until we went to the airport and waved us off to the taxi and gave us a coffee as a gift. I have never seen such hospitality anywhere in the world as in this hotel.

PERFECT!!! Right from the start, everything was well communicated. The facilities were extremely clean. The front reception staff helped with local knowledge and made you feel the most special guests. Breakfast was a buffet with hot cooked items from the menu included in price and great quality. Location: great cafes in the street and the church is so close. We utilised the spa that is connected to the hotel and it was so well priced compared to others and the amenities there were really clean. But the staff were the best experience. Everyone was a pleasure to interact with and go above and beyond to make your stay the best in Hanoi! We I’ll be back.